Terms-conditions

GENERAL INFORMATION
All need and assistance can be made or booked through our online booking (website: www.hidayahtravel.com) or directly through our office line +855 23 230088/ Hand Phone: + 855 11809966/ +855 15 700 890/ +855 16809966 and Email: info@hidayahtravel.com/ htthidayatravel@gmail.com

CONFIRM RESERVATION
All reservation requests are normally needed your confirmation through our our office line +855 23 230088/ Hand Phone: + 855 11809966/ +855 15 700 890 and Email: info@hidayahtravel.com/ htthidayatravel@gmail.com and our professional tour consultants will strive to revert the answers to all your inquiries or bookings within 24 hours.  However due to time difference, weekend and public holidays, please allow us to ample time to tend to you. For any emergency should you not receive our response within a reasonable time kindly contact our hot line number at +855 11809966 for your urgent need.

CURRENCY
All tour, airfare and hotel rates are quoted net inclusive of Taxes and service charges to consumers in US Dollars at current rates of exchange.

PACKAGE TOUR POLICY
Infant below 2 years old sharing same room with parents is free of charge.

Child below 12 yrs old (with extra bed) and sharing the room with parents is charged for 75%.

Child below 12 yrs old (No extra bed) and sharing the room with parents is charged for 50%

PAYMENT
A deposit of 20% of the tour price per person is required upon confirmation of your booking once a deposit is received it is understood that you have read, understood and accepted all our Term and Conditions. The remaining balance of the tour fee is required to transfer to Hidayah Travel & Tours Co., Ltd. bank account before two weeks of arrival OR payment can be maid upon arrival in Cambodia. Payment is required to transfer to our bank account as below: 

By Bank Transfer

 

Bank Name

Cambodian Public Bank Limited

Account Name

Hidayah Travel & Tours Co.,Ltd.

Account Number

010-02-10-07214-8

Bank Address

Villa No.23 street 114, Phnom Penh

Tel

(855) 23 222 880

Currency

U.S. Dollars

CREDIT CARD: 
We currently accept VISA & MASTER Card. 2.5% of total will be born by customers for banking service charges.

CANCELLATIONS
You will receive a full refund for any cancellations made up to 45 days before departure. If you must cancel your trip, the effective date of cancellation will be upon receipt of your written notification. Refunds for cancellations are subject to the following per person charges:

Cancellation & No Show Charges Policy of Regular Package Tours:

Between 30 days and 21 days prior to departure  :   10% of package price
Between 20 days and 15 days prior to departure  :   25% of package price
Between 14 days and 08 days prior to departure  :   35% of package price
Between 07 days and  0 days prior to departure   :   50% of package price

Cancellation of package tours due to minimum number of participants will be advised 4 weeks before departure of the tours.

For cancellations of hotel bookings, please refer to our hotel cancellation conditions as specified our booking confirmation voucher to our customers.

For cancellations or refund of airfare, please speak to our professional consultant for specific airfare conditions. 

RESPONSIBILITY 

Hidayah Travel & Tours Co., Ltd. acts as intermediary between the concerned airlines, hotels, all transport operators and local tourist offices providing the services.  Hidayah Travel & Tours Co., Ltd. is therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs.  Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the tourists.  Programs and prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tours.  Participation in our tours implies the tourists’ agreement to the above conditions.